Return Policy

Important Information

  • Return Period: 30 days from delivery date
  • Refund Processing Time: Up to 7 days
  • No Restocking Fees
  • Contact customer service for a return address

Return Period

You have 30 days from the delivery date to return your items.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once we have approved the return, you will automatically receive a full refund within 7 days to the same payment method you used for your order.

  • Important: Sale items can not be refunded to the original payment method. They can only be returned for store credit.
  • There are no restocking fees for returned items.

Late or Missing Refunds

If you haven't received your refund yet:

  1. First, check your bank account.
  2. Then contact your credit card company or bank, as it may take some time before the refund is officially posted.
  3. If you still haven't received your refund, please contact us at support@anna-hayes.com

Exchanges

We only exchange items if they are defective or damaged.

  • If you wish to exchange an item, please send an email to support@alma-hansen.com.
  • The fastest way to ensure you get what you want is to return the item you received and place a new order for the desired item.

How to Initiate a Return

Follow these steps to return an item:

  1. Contact Us:

    • Send an email to support@anna-hayes.com with your order number and the reason for the return.
    • If possible, attach clear photos of any damages or issues.

  2. Return Authorization:

    • Our customer service will respond to your inquiry and provide instructions on how to return the item.
    • Depending on the reason for the return, we may ask for additional information or documentation.

  3. Return Shipping:

    • Send the item at your own expense to the provided return address.
    • Ensure the item is carefully packaged to prevent damage during transit.

  4. Inspection and Processing:

    • Once we receive the returned item, we will inspect its condition and the reason for the return.
    • The refund or store credit will then be processed accordingly.

Return Shipping

  • Note: You are responsible for the cost of return shipping.

Email: support@anna-hayes.com